Our family's homesteading adventures in the mountains

Tech Support

This is an incredibly funny video of Tim Hawkins.  I’ve seen this many times but yesterday it became more personal.  After arriving in Colorado, we realized our school computer was ready to go.  In the past we have always waited until the computer actually died to replace it – not fun.  So I decided to be proactive this time.  I researched computers that reviewed well and Brian picked me up one from CostCo.  Drew took the time Tuesday afternoon to get the new computer all set up and loaded with the programs we needed.  Wednesday morning they were using the computer and it just shut down.  The bad part is it would not restart.

At this point I was really frustrated because all I could think about was how many other things I needed to be working on.  Things like preparing the greenhouse for fall planting, continuing to make progress acquiring the animals we needed, making further progress in having things settled inside the house,  getting our school plans up and running.  So I put all that aside and called tech support.  Just like in the video, someone with a strong Indian accent answered me.  It took 10 minutes for them to get my basic information (like my name and phone number) straight.  After that, she was ready to help me troubleshoot.  She instructed me to turn my computer off.  Through gritted teeth I explained (for the third time) that my computer would not start so it was already off!  She proceeded to walk me through a whole lot of steps (all unsuccessful) culminating in having me remove the side panel and start playing inside the tower.  After that also failed she explained that I would have to send it in for service.  I explained I was not willing to do that as I had just purchased it and had no intention of waiting a week or two to use a computer THAT I NEEDED NOW!

During this entire phone call I was able to keep my cool and humor by remember this clip of Tim Hawkins.  And by the way, CostCo is the best when it comes to returns and exchanges.  They took it back without any trouble and now we have another computer up and running.  Sure hope it stays that way!

By Melissa 6 years ago 0 Comments

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